Brady Philippines Company Visit

When performance matters most

     Last Tuesday, De La Salle University students taking up IT-EXPO were given the privilege to visit Brady Philippines, a call center company located at Shaw Boulevard. Brady Philippines is an in-house contact center and support services arm of Brady Corporation.It offers back office, call center jobs & other employment related jobs. As we entered Brady, we were warmly greeted by their staff and with free food! :)

Mr. Allan Goh

     Our main speaker for the day is Mr. Allan Goh, who is the IT Infrastructure Manager for Brady. He came from Singapore. He talked about the role of IT, call centre infrastructure, the call center proper of Brady, the top 5 technologies trends in 2013 - 2015, and the key success factors in an IT career.

     For the Role of IT, the business strategy, IT strategy, IT are combined to create the IT services and infrastructure and then it is directed to customer services, supplier services, and the enterprise services. It is then embedded to the business, make IT as a business sense, and delivering quality of services and speed of execution. It can lower the total cost of ownership by simplifying IT infrastructures, lower operational and administrative costs as a result of the single infrastructure and better communication, greater efficiency and productivity in the support team, and increased integration and flexibility as we enhance the call center.

     For the call centre infrastructure, it involves the moving from disjointed voice and data communications systems at isolated call centers, to converged IP communication and integrated multi-channel interaction capability in a contact center. It involves the evolution of the call centers that we can see now.

Top 5 Technologies Trends for 2013 - 2015:

1. Consumerization and Mobility
2. Big Data
3. Hybrid Clouds
4. Reducing IT complexity
5. Integration of Social Media

Key Success Factors in an IT Career:

• Strong work ethic
• Positive attitude
• Good communication skills
• Time management abilities
• Problem-solving skills
• Interpersonal relation
• Self-confidence

   
     After the lecture, we were given the chance to tour around Brady for us to know how the company is doing their business. This is the much awaited moment for us :) We were led by Ms. Carol Co, an HR head from Brady. Here are the pictures that I have gathered from the tour:

Ms. Carol Co

     After the tour, we were given souvenirs, as a remembrance of our visit at Brady :)

     This visit is truly one of my most memorable moments as I have stayed in DLSU. Since it was my forst time to visit a company with my classmates and learn new things and generate new ideas that will soon help on my future career. I truly thank Brady Philippines for showing how welcomed we are in the company, and on giving us this opportunity to have a glimpse of our jobs in the future. This will serve as an inspiration for us while we are still in the making of being future leaders in the industry.